Terms of service

TERMS OF SERVICE

Last updated: June 28, 2026

1. ABOUT US

Pawmio ("we", "us", or "our") is an online pet supplies store serving customers in the United States. By accessing or purchasing products through our website, you agree to be bound by these Terms of Service.

2. ELIGIBILITY

You must be at least 18 years old, or the age of legal majority in your state of residence, to place an order on our website. By using our website, you confirm that you meet this requirement or are using the website with the involvement and consent of a parent or legal guardian.

3. PRODUCTS

We reserve the right to modify, update, or discontinue any product at any time without prior notice.

Product images and descriptions are provided for illustrative purposes. While we make every effort to ensure that product information is accurate, the actual product received may vary slightly in appearance, color, or packaging.

4. PRICING & PAYMENT

All prices are displayed in U.S. Dollars (USD $), unless otherwise stated.

We accept major credit and debit cards and other payment methods available at checkout.

Applicable sales tax, if required, will be calculated and displayed at checkout based on the shipping address and applicable laws.

We reserve the right to correct pricing errors and to cancel or adjust orders placed with incorrect pricing caused by technical or human error. If your order is canceled due to a pricing error, you will receive a full refund of the amount paid.

5. ORDERS & FULFILLMENT

After placing an order, you will receive an order confirmation by email.

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

We reserve the right to refuse, limit, or cancel an order when necessary, including in cases of suspected fraud, unauthorized transactions, inventory issues, pricing errors, or other circumstances that may require cancellation.

If we cancel an order after payment has been received, you will receive a refund for the amount charged.

6. SHIPPING & DELIVERY

We currently ship to addresses within the United States.

Orders are typically delivered within 7–14 business days after dispatch, depending on the shipping method and destination.

Delivery times are estimates only and may be affected by circumstances beyond our control, including carrier delays, weather conditions, customs processing, or other unforeseen events.

For more information about shipping, please review our Shipping Policy.

7. RETURNS & REFUNDS

Our returns and refunds are governed by our Return and Refund Policy, which forms part of these Terms of Service.

Unless otherwise required by applicable law, returns and refunds are available only in accordance with the conditions described in our Return and Refund Policy.

For more information, please review our Return and Refund Policy before making a purchase.

8. FAULTY, DAMAGED, OR INCORRECT ITEMS

If you receive a product that is damaged during shipping, defective, or different from the item you ordered, please contact us at pawmiopets@gmail.com as soon as possible.

Please provide your order number and clear photos or video showing the issue. We will review your request and, where applicable, arrange a replacement or refund in accordance with our Return and Refund Policy.

9. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Pawmio shall not be liable for any indirect, incidental, special, or consequential damages arising from or related to the use of our website or products purchased through our website.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

10. INTELLECTUAL PROPERTY

All content available on our website, including but not limited to text, graphics, logos, images, product descriptions, and other materials, is owned by or licensed to Pawmio, unless otherwise stated.

You may not reproduce, distribute, modify, copy, or use our content without our prior written permission, except as permitted by applicable law.

11. CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms of Service at any time.

Any changes will become effective when posted on this page, unless otherwise stated.

Your continued use of our website after changes are posted constitutes your acceptance of the updated Terms of Service.

12. GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the United States and, where applicable, the laws of the state in which the customer resides.

Nothing in these Terms is intended to limit or waive any consumer rights that cannot legally be waived under applicable federal or state law.

13. CONTACT

If you have any questions regarding these Terms of Service, please contact us at:

Email: pawmiopets@gmail.com

We will respond to your inquiry as soon as reasonably possible.